What are cookies and similar technologies?
A cookie is a text file placed by a web server on a computer or mobile device. Only the server that created a cookie can extract and read its content. Cookies are used to specifically identify the browser or mobile application you are using and generally contain identifiers and names of sites, as well as a series of numbers and characters.
Like cookies, local shared objects (also called “Flash cookies”) and HTML5 local storage technology store data on your device and may record information about your activities and preferences.
In addition to cookies, this website also uses web beacons and web beacons. A web beacon is typically an electronic image file embedded in a website or email, which identifies the cookies on your device when you browse the site or read an email. Web beacons allow us to send e-mails with readable content, but also to determine whether you have opened the e-mail in question. For example, when you receive an email from Focus'Aid, it may contain a URL link to a page on the company's website. If you click on this link, Focus'Aid will follow your navigation in order to obtain information on your preferences in terms of products and services, which will allow us to improve our customer service. You can unsubscribe from our emails if you do not want your browsing to be tracked in this way.
The Focus'Aid website uses the following types of cookies:
Essential cookies
What are essential cookies and can I refuse them?
These cookies are necessary for the normal functioning of the website and cannot be deactivated without affecting the use of the site. These cookies are typically only set in response to specific actions taken on the site, such as filling out forms or setting your cookie preferences or using our live chat to speak to a customer representative. We use these cookies because we believe that it is in our interest and in your legitimate interest to allow the site to function properly. You can configure your browser to block these cookies or to warn you about them, but some parts of the website will not work without them. To find out how to configure your browser to block or notify you of these cookies, see here: Internet Explorer > Google chrome > Mozilla Firefox > Safari > Opera.
What are essential cookies used for?
We generally use these cookies to perform a specific function on the website, for example, by using our customer service live chat tool or by retaining search results when using an internal search function. So if you click on the search results links, you can then return to the saved search results.
What data is collected and used by essential cookies?
Essential cookies rarely collect and use personal data, although they may contain an identifying code that allows the website to distinguish you as an individual visitor from all other website visitors at the same time. These types of unique identification codes are used to manage a server session to enable functions that you have requested, such as using internal search. For example, in the live chat example above, the unique ID would be associated with past customer service chat records.
How long are these data kept?
Essential cookies are generally session cookies and only retain data for the duration of your visit to the website. but if the cookie supports our client's live chat functionality, the data is stored longer so that you can remember your subsequent visits.
Do we communicate certain data to third parties?
We use third-party website infrastructure providers to help us design and manage our website. In addition, third-party vendors who provide services to us on our website have access to data related to your cookie ID. For example, our live chat provider with customer service has access to live chat recordings linked to your cookie ID so that they can view your identity. Previous requests Cookie data is stored securely on the servers of these providers. Our service providers have been carefully selected and commissioned by us, are contractually bound by our instructions and will not process your data for any other purpose.
What essential cookies do we use?
Consult the complete list of our cookies here.
Analytical cookies
What are analytical cookies and can I refuse them?
These cookies, also called "performance cookies", "measurement cookies" or "statistical cookies", allow us to count the visits and the sources of visitors. This allows us to measure and improve the performance of our website. They also help us know which pages are most and least popular, and help us understand the journey of visitors to the site. The data that Focus'Aid receives from these cookies is aggregated and anonymous; it is not personal data. However, Focus'Aid Analytics and the third party Google Analytics which provide these statistical services, process personal data about you in order to provide us with aggregate data about visitors to our website.
We use these cookies to better understand how visitors interact with our website, for example to see if people are leaving certain pages or having problems. We use these cookies because it is in our legitimate interest to monitor the performance of the site. Subsequently, you can refuse analytical cookies at any time
here.
What are analytical cookies used for?
We use analytical cookies for measurement and analysis purposes. These cookies allow us, for example, to collect the following information:
- the websites on which internet users visited before accessing our website, that is to say, if the internet user went directly to our website, or if he clicked on a link in a search engine or social media post
- which are the most and least popular pages of our website, how much time people spend on each page and each section of the page, and on which links and buttons they clicked
- information about the device you use to access our site, such as the make and model of the device, the browser or operating system used, and
- demographic information on Internet users browsing our site, such as the proportion of men and women, their age group and their areas of interest (for example, photography, technology, etc.).
What data is collected and used by analytical cookies?
Normally cookies, as such, will only record an identification code. However, this identification code links to Google Analytics servers and Google Analytics servers, which allows Google Analytics or GoogleAnalytics to create a profile of how you navigate the website. Browser data is also processed as a result of reading the cookies, including technical details of the device used to access the site, as well as its location.
Focus'Aid does not collect any personal data through statistical cookies. We only receive aggregate data about visitors to our website. However, Google processes your personal data in order to provide us with these aggregated statistics. In addition, since other websites also use Google Analytics, Google does not only have a profile on how you navigate our website, but also how you navigate other sites using also Google Analytics. Google may also associate your cookie information with other information in your account while browsing, in order to create an even more detailed profile about you. To find out more about the processing of your personal data by Google, we suggest that you refer directly to their privacy policy.
How long are these data kept?
The retention period for analytical cookies ranges from 24 hours to 13 months, depending on the purpose of the cookie. For example, some cookies only store information for 24 hours to identify you as the unique visitor to the website on that day. Others can be stored for up to 24 months. For example, we may need to upload two versions of the same web page to determine which is the best performing and most popular. A cookie will then record whether you have browsed version a or version b of the page and will ensure that the same version is displayed on your future visits in order to allow us to obtain clear results on the a / b test.
Do we communicate certain data to third parties?
(1) Website infrastructure providers: We use third party infrastructure providers to help us create and manage our website. The data contained in cookies is securely stored on the servers of these providers.
(2) Analytical cookie provider: we use Google Analytics. Google sets statistical cookies and processes your personal data. To find out more about the processing of your personal data by Google, we suggest that you refer directly to their privacy policy.
(3) Service providers : In addition, the third-party providers who provide their services to us have access to the data linked to the identifier of your cookie. We use third-party multimedia management agencies to manage our cookies.
Carefully selected and commissioned by us, our service providers are contractually bound by our instructions and will not process your data for any other purpose.
What analytical cookies do we use?
Consult the complete list of our cookies here.
Advertising cookies
What are advertising cookies and can I refuse them?
We use advertising cookies to collect information about your online activities and interests in order to target ads based on your profile and interests. These cookies are used by our advertising partners through our site to create a profile of your areas of interest and to show you relevant ads on other websites. We also use social media cookies, which link to the “Like” and “Share” buttons on social media.
They are used to serve relevant ads that may be of interest to you, to avoid showing you the same ad multiple times and to allow you to "Like" or "Share" our content on social networks. These cookies are only placed on your device if you accept them on your first visit to our website. Subsequently, you can refuse advertising cookies at any time
here.
What are advertising cookies used for?
We use advertising cookies to gain insight into your surfing behavior in order to serve or remove our ads based on those that seem most relevant to you. Social network cookies allow you to “Like” or “Share” our content and interact with the Focus'Aid brand on social networks.
What data is collected and used by advertising cookies?
Advertising cookies store unique identifiers associated with a profile on the servers of our advertising partners. These profiles record your online behavior and actions related to your browsing, such as those you take on the site (links or buttons you click), as well as the technical specifications of your device and your location (based on your address IP). Google advertising cookies may also be associated with your Google ID if you are logged in to your account while browsing our website, thus deepening the information contained in your profile.
As other websites also use advertising cookies, our advertising partners not only have a profile of how you use our website, but also how you navigate other sites. This allows advertisers to create a very detailed profile, including your age, gender, interests, language you speak, level of involvement, network, and browser.
Social network cookies collect your IP address and your browser settings, then send this information back to the social network that integrated the cookie to inform them that you have visited our site, whether or not you have an account on this network. social.
How long are these data kept?
The retention period for advertising cookies typically ranges from 30 days to 9 months, depending on the length of our specific advertising campaigns (for example, for a specific contest or a longer advertising campaign on our devices).
Do we communicate certain data to third parties?
(1) Website infrastructure providers: We use third party infrastructure providers to help us create and manage our website. The data contained in cookies is securely stored on the servers of these providers.
(2) Advertising cookies: we use advertising cookies set by a number of third parties, among which Google, Facebook, Twitter, LinkedIn, Taboola and Amazon.
Focus'Aid is a data controller common to the aforementioned companies, because we have chosen to implement their cookies on our website. This allows these third parties to collect data about you when you visit our site. To learn more about how they handle your personal data, we suggest you refer directly to their privacy policies.
(3) Service providers : In addition, the third-party providers who provide their services to us have access to the data linked to the identifier of your cookie. We use third-party media management agencies, ad exchange services, and ad networks to manage our cookies.
What advertising cookies do we use?
Consult the complete list of our cookies here.
protection of your personal data
We apply all the appropriate technical and organizational security measures to protect your data against any unauthorized access or dissemination, use, modification, or against any loss, in particular by using encryption technologies to ensure the confidentiality of your data.
Focus'Aid complies with applicable legal requirements aimed at protecting EU personal data transferred outside the EEA. As part of the sharing of personal data within our group of companies, we have adopted the EU standard contractual clauses to ensure that an equivalent level of data protection is applied to your personal data, even where European data protection law does not directly apply. To share personal data with third-party providers and partners, we use a number of legal mechanisms that comply with the GDPR and other applicable European legislation, including the adoption of standard contractual clauses approved by the European Union.
Your rights and choices
If you wish to exercise your rights of consultation, rectification, deletion, restriction, dispute or transferability of your data, contact our DPO or report any complaint or question concerning the processing of your personal data by Focus'Aid, please send your request here.
To assert your rights against any third party mentioned in the “Do we share some of the data with third parties” sections above, please contact that third party directly.
Cookies
